Job Responsibilities

1. Manage and monitor the complete customer experience journey from enquiry and vehicle purchase to delivery and post-sales follow-up.
2. Ensure timely customer communication, feedback collection, complaint handling, and resolution of customer concerns.
3. Coordinate with Sales, Service, CRM, and other dealership teams to ensure smooth customer support and service delivery.
4. Monitor customer satisfaction, CSI/feedback scores, and identify areas for improvement in dealership processes.
5. Maintain accurate customer records, follow-up reports, complaint logs, and other CX/CRM-related MIS reports.

6. Conduct regular customer follow-ups and support initiatives to improve customer retention, loyalty, referrals, and overall dealership experience.

Candidate Requirements

7.



Minimum 2–3 years of experience in Customer Experience, CRM, Customer Relationship, or a similar role, preferably in the automobile dealership industry.
8. Good communication and interpersonal skills with a strong customer-service orientation.
9. Ability to handle customer complaints professionally and coordinate effectively with multiple departments.
10. Positive knowledge of MS Office/Excel and ability to prepare basic reports, MIS, and customer follow-up records.
11. Graduate or equivalent qualification; candidates with automobile dealership experience will be preferred.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

📌 CXM -Customer Experience Manage (Guwahati)
🏢 Axom Cars LLP (Tata Motors)
📍 Guwahati