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Compensation

₹150 per hour Job Type:

Remote | Long-term Contract (3–5 years stability) Shift:

Night Shift (aligned with US time zones)

Experience: Must have Cross sell/ Upsell in a BPO

Job Overview We are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers.

Key Responsibilities Handle inbound and outbound customer calls for US clients Provide prompt, accurate, and qualified customer support Resolve customer queries, complaints, and issues efficiently Maintain clear and detailed records of customer interactions Meet performance metrics such as call quality, resolution time, and customer satisfaction Adhere to company policies and client guidelines at all times

Required Experience &





Skills Prior experience in a US Voice Process is mandatory Strong verbal communication skills in English with a neutral or clear accent Excellent listening and problem-solving abilities Ability to handle high-pressure situations with professionalism Comfortable working night shifts on a long-term basis Basic soft-selling knowledge and the ability to identify upselling/cross-selling opportunities during customer interactions Ability to promote products or services in a professional and customer-friendly manner without aggressive sales tactics Strong persuasion and rapport-building skills with a customer-centric approach

Technical Requirements Personal laptop/PC with

Windows 11 Minimum

16 GB RAM Dual-screen setup

(Laptop + at least 1 external monitor) High-speed and stable internet connection (backup preferred) Quiet and distraction-free work workplace

What We Offer Stable, long-term contract (3–5 years) Consistent hourly pay Work-from-home flexibility Opportunity to work with international clients

📌 Customer Support Executive – US Voice Process Night Shift (WFH) (Mumbai)
🏢 CountriTech
📍 Mumbai