Hi,

We have an urgent job opportunity for a Customer Support Executive - Voice Process position.

Job Title: Customer Support Executive - Voice Process

Location: Noida, Sector 62

Joining: Immediate Joiners Only

About Risebird

- Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities.
- Platform for talented people to monetize their idle hours in interviewing
- Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years
- VC funded startup
- More details on https://risebird.io/

Key Responsibilities

- Handle inbound and outbound voice calls professionally.
- Address customer queries, concerns, and service requests effectively.




- Provide accurate information and resolve issues within defined TAT.
- Manage client escalation handling and ensure timely resolution.
- Perform client retention - related activities to improve customer satisfaction.
- Provide operational support to ensure smooth daily operations.
- Escalate complex issues to relevant internal teams.
- Adhere to company policies, quality sandards, and process guidelines.
- Collaborate with team members to achieve service-level targets.

Required Skills

- 1- 4 years of experience in Customer Support .
- Excellent spoken English communication skills.
- Strong customer-handling and problem-solving abilities.
- Ability to work in a rapid-paced environment.
- Basic computer skills and CRM knowledge.

📌 Customer Support Executive (Noida)
🏢 Risebird
📍 Noida