Company Description Simpel Techlabs Pvt. Ltd. is dedicated to empowering Micro, Small, and Medium Enterprises (MSMEs) by simplifying their trade and operations. The company supports businesses across the entire value chain, from procurement and production to sales and marketing, helping them build stronger brands and scale efficiently.

Simpel delivers customized projects, digital marketing campaigns, and process automation services tailored to the unique needs of each client. Its customers are MSMEs seeking to expand their reach, improve profitability, and grow without significantly increasing manpower or resources.

Job Summary

We are looking for enthusiastic, target-driven, and customer-focused Telecallers to join our team. The ideal candidate should possess excellent communication skills, strong persuasion ability, and a result-oriented mindset, with the capability to handle customer interactions professionally and efficiently.

Key Responsibilities

- Make high-volume outbound calls to prospective customers and clearly explain company products/services
- Handle inbound customer queries and provide accurate, timely information
- Generate qualified leads and perform consistent follow-ups to drive conversions
- Maintain and update accurate call records, customer data, and interaction history in CRM systems
- Achieve daily, weekly, and monthly call and sales targets
- Build and maintain strong customer relationships through effective communication
- Handle objections and rejections professionally and convert opportunities into sales




- Address customer concerns and escalate issues to relevant teams when necessary
- Ensure compliance with company policies, scripts, and quality standards
- Provide feedback on customer responses to improve sales strategies

Requirements
- Minimum 0-1 year of experience in telecalling, telesales, customer support, or inside sales
- Mandatory proficiency in Hindi and English (additional regional languages are an advantage)
- Strong verbal communication and interpersonal skills
- Basic knowledge of MS Office (Excel, Word) and CRM tools
- Ability to work in a high-pressure, target-driven setting
- Willingness to make 80–120 calls per day

Key Skills (More Specific & Keyword-Rich)
- Telesales & Telemarketing Skills
- Lead Generation & Lead Qualification
- Cold Calling & Warm Calling
- Customer Relationship Management (CRM Handling)
- Sales Pitching & Product Demonstration (over calls)
- Objection Handling & Negotiation Skills
- Follow-up & Closure Techniques
- Active Listening & Communication Clarity
- Customer Retention & Engagement
- Time Management & Multitasking
- Data Entry Accuracy & Documentation Skills
- Adaptability & Problem-Solving Ability

Preferred Skills
- High confidence and positive attitude
- Strong persuasion and convincing ability
- Ability to handle rejection and pressure professionally
- Team player with a proactive and self-motivated approach
- Quick learner with the ability to adapt to scripts and processes

Job Types: Full-time, Fresher, Permanent

Work Location: In person

📌 Customer Support Executive (Bengaluru)
🏢 Simpel Techlabs
📍 Bengaluru