We are hiring Customer Support Executives for an international e-commerce process. Candidates should have experience in both BPO and e-commerce processes.
Requirements
BPO/customer support experience E-commerce process experience preferred Good communication skills in English Positive customer-handling and problem-solving skills Comfortable working in rotational shifts Candidates should be willing to work from the Jaipur location Responsibilities:
Handle customer queries and concerns Assist customers with orders, deliveries, returns and refunds Resolve customer issues efficiently Maintain service quality and meet process targets Follow standard operating procedures and process guidelines