– Customer Support Executive

Job Title: Customer Support Executive

Department: Customer Support / Operations

Location: Kondapur, Hyderabad

Employment Type: Full-Time

Experience: 1–2 Years

About the Role

We are looking for a Customer Support Executive who will be responsible for handling customer queries, providing timely assistance, resolving issues, and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, a customer-friendly attitude, and the ability to handle multiple queries professionally.

Key Responsibilities

- Handle customer calls, WhatsApp messages, emails, and other support queries.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints and issues in a timely and professional manner.
- Follow up with customers to ensure their concerns are properly resolved.
- Coordinate with internal teams to resolve customer-related issues.
- Maintain accurate records of customer interactions and complaints.
- Provide customers with clear information about products, services, and processes.
- Escalate complex or unresolved issues to the concerned department.
- Ensure a high level of customer satisfaction.




- Collect customer feedback and communicate recurring issues to the management.
- Maintain professional communication with customers at all times.

Requirements
- Excellent verbal and written communication skills.
- Good knowledge of English and Telugu/Hindi is an advantage.
- Strong problem-solving and interpersonal skills.
- Customer-oriented and positive attitude.
- Ability to handle difficult or dissatisfied customers professionally.
- Basic knowledge of MS Office, Google Workspace, CRM, or customer-support tools.
- Ability to multitask and work in a fast-paced environment.
- Freshers with valuable communication skills can also apply.

Preferred Skills
- Customer handling
- Communication skills
- Problem-solving
- Follow-up skills
- Active listening
- Basic computer knowledge
- Team coordination
- Patience and professionalism

What We Offer
- Competitive salary
- Performance-based incentives
- Professional and supportive work environment
- Learning and career-growth opportunities
- Opportunity to work with a growing organization

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 customer support executive (Kondapur)
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