Here’s is JD for Customer Support Executive Role

Hiring Alert – Merchant Experience Advisor (Relationship Manager) | Mswipe Technologies

Location: Juinagar & Bangalore

Department: Helpdesk

Position: Merchant Experience Advisor (Relationship Manager)

Experience: 0–3 Years

Industry Preference: Fintech / Banking / Payments

Job Responsibilities

- Handle merchant queries through calls, emails & WhatsApp
- Resolve issues related to POS machines, transactions & settlements
- Conduct welcome calls and guide merchants on product usage
- Follow up on complaints and ensure timely resolution
- Educate merchants about offers and campaigns
- Promote additional services (Upselling/Cross-selling)
- Maintain records of customer interactions and resolutions

Required Skills:
- Valuable communication skills in English & Hindi
- Customer handling and problem-solving skills
- Ability to manage high call volumes
- Basic knowledge of POS, UPI & digital payments
- CRM/Ticketing system knowledge is an added advantage

Eligibility:
- Minimum 12th Pass
- Age below 35 years

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Jui Khurd)
🏢 Mswipe Technologies
📍 Jui Khurd