Primary responsibilities of a customer support executive

All customer service executives’ function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service executive:

- The responsibility of the executive starts from receiving the customer’s purchase order, the order fulfilment and dispatch of the material.
- Further, the order fulfilment requires the executive to coordinate with the costing, accounts, prepress, tooling, production, and logistics.
- Coordinate the end-to-end process for producing samples and obtaining customer approval.
- Communicate to the customer about the latest order position and dispatch details.
- One point contact for the Customer to coordinate with all the internal departments for a more advanced form of query resolution.

· Follow up with the outstanding payments.
- Handle customer concerns and complaints in a timely manner.
- Establish a positive rapport with all clients and customers in person or via phone.




- Prepare reports based on customer satisfaction statistics.
- Interact with customers to ensure they have a desirable and shareable experience.

Skills required for the customer care executive profile. Any Graduates with minimum 2 years experience in customer support with strong english communication skills required.

- Communication: Speaking and listening well.
- Decision-making: Choosing the best option and escalating when required.
- Problem-solving: Finding fixes for issues.
- Creative thinking: Finding current ideas.
- Critical thinking: Looking at facts logically.
- Self-awareness:

Knowing your own traits.
- Empathy: Understanding others.
- Interpersonal relationships: Getting along with people.
- Coping with stress: Managing pressure.
- Coping with emotions: Handling feelings safely.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Udupi)
🏢 GPPL
📍 Udupi