Role Description This is a full-time, on-site Customer Support Executive role based in Jaipur.

The Customer Support

Executive will handle customer inquiries across phone, email, and online platforms, providing accurate information about products, orders, and company policies. The role involves troubleshooting customer issues, coordinating with internal teams such as production, logistics, and sales, and ensuring timely resolution of concerns.

Responsibilities include maintaining detailed records of interactions, following up on pending requests, and contributing to customer support process improvements.

The Customer Support

Executive will also focus on building positive relationships, gathering customer feedback, and supporting initiatives that enhance overall customer satisfaction.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service, with the ability to handle queries professionally and empathetically.




- Experience in maintaining Customer Satisfaction through proactive communication, problem-solving, and follow-up.
- Ability to manage Online Support channels, such as email, chat, and social media, with transparent and timely responses.
- Basic Technical Support capabilities to assist customers with order tracking, system-related issues, and product information.
- Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
- Good organizational skills, attention to detail, and ability to manage multiple customer interactions efficiently.
- Comfort working in office in Jaipur and collaborating with cross-functional teams in a fast-paced manufacturing environment.
- Prior experience in customer support, preferably in retail, textiles, or manufacturing, and a relevant diploma or bachelor’s degree is beneficial.

📌 Customer Support Executive (Jaipur)
🏢 AYKAA
📍 Jaipur