The Customer Success Associate/Executive will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from the suite of products.

Responsibilities

● look entire operations and team

● Handling & closing all operational queries on calls & emails as per SLA

● Handling escalations on calls and emails

● Tackle all technical & non-technical hurdles/obstacles in ops by bringing to the notice of seniors

● Increase the quality of customer service and efficiency in operations

● Coordination with all vendors as and when required

● Training the team members

● Ensure to streamline operations with proactive measures

● Responsible to share daily, monthly, yearly performance reports of operations

● Setting operational short term and long term goals

Qualifications





● 1-5 years of relevant work experience in a customer-facing role out of which the majority in a Customer success/retention portfolio

● Proven track record of establishing themselves as a strategic trusted advisor to clients

● Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels

2

● Very Strong written and verbal presentation/communication skills (ESSENTIAL)

● Self-starter who can own ongoing customer success of both large and small clients

● Ability to report and share client’s status on a timely/pre-defined interval

● Language preferred English / Hindi

Pay: ₹470,268.66 - ₹1,002,568.22 per year

Benefits

- Adaptable schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 Customer Success Specialist - Hebbal Bangalore
🏢 eShipz
📍 Hebbal