Key Responsibilities:

nCustomer Success & Onboarding

n

n
- Take ownership of Assistly customers after technical implementation is completed.
n
- Conduct post-implementation onboarding and help customers understand billing, invoicing, and ongoing operational processes.
n
- Serve as a point of contact for customer billing and account-related questions.
n
- Coordinate with Sales, Technology, and Finance teams to resolve customer issues.
n
- Follow up proactively with customers and help ensure a positive ongoing SaaS customer experience.
n

nFinance & Business Operations

n

n
- Support billing, invoicing, payment tracking, and basic accounting activities.
n
- Review and process employee and corporate sales expense reimbursements.
n
- Respond to employee questions regarding timesheets, expenses, and operational processes.
n
- Calculate and track sales commissions and incentive payouts based on approved compensation plans.
n
- Maintain accurate records, trackers, reconciliations, and supporting documentation.
n
- Assist with other day-to-day finance and business operations activities.
n

nWhat We're Looking For

n

n




- Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or a related field.
n
- 2–4 years of experience, preferably within a B2B SaaS or technology company.
n
- Experience in SaaS customer onboarding, customer success, billing, finance operations, or business operations is strongly preferred.
n
- Excellent spoken and written English communication skills, with confidence interacting directly with U.S.-based customers.
n
- Ability to clearly explain billing, invoices, processes, and basic financial information to customers.
n
- Valuable understanding of accounting fundamentals, invoicing, expenses, reconciliations, and commissions.
n
- Strong Excel/Google Sheets skills and attention to detail.
n
- Experience with CRM, billing, accounting, or SaaS platforms is a plus.
n
- Strong ownership, organization, follow-through, and problem-solving skills.
n
- Must be comfortable working a night shift aligned with U.S. business hours.
n

📌 Customer Success & Operations Associate - Night shift (Hyderabad)
🏢 Assistly | Senior Care Software
📍 Hyderabad