– Customer Success Manager

Location: Malleswaram, Bangalore

Experience: 4–8 Years

Industry: Branding / Interiors / Signage / Creative Solutions

About the Role

We are looking for a Customer Success Manager with a strong creative background in branding, interiors, architecture, graphic design, signage, experiential design, or related fields.

The ideal candidate should have a good understanding of creative concepts, design, materials, branding, and project execution, along with solid client-management skills. The role involves understanding client requirements, translating them into actionable project requirements, coordinating with creative and execution teams, and ensuring a smooth and successful customer experience.

Key Responsibilities

· Build and maintain strong relationships with clients and act as the primary point of contact.

· Understand client brand guidelines, creative requirements, design expectations, and project objectives.

· Work closely with Design, Creative, Project Management, Production, Procurement, and Installation teams.

· Coordinate the complete project lifecycle from briefing and concept development to execution and final delivery.

· Review creative concepts, artwork, materials, finishes, and samples with clients and coordinate approvals.

· Communicate project progress, timelines, changes, and challenges effectively to clients.

· Understand client feedback and translate it into clear inputs for the creative and execution teams.

· Handle client concerns and escalations and ensure timely resolution.

· Ensure the final deliverables meet approved design, branding,



quality, and execution standards.

· Conduct regular client follow-ups and maintain proper documentation of requirements and approvals.

· Identify opportunities for additional projects and strengthen existing client relationships.

· Participate in client meetings, presentations, site visits, and project reviews when required.

· Support project handover, closure, and post-project customer feedback.

Desired Candidate Profile

· 4–8 years of experience in Client Servicing, Customer Success, Account Management, Creative Project Management, or Project Coordination.

· Strong background in Branding, Interiors, Architecture, Signage, Graphic Design, Experiential Design, or Creative Agencies.

· Good understanding of creative processes and the ability to interpret design concepts.

· Ability to communicate effectively between clients, designers, project teams, production, and installation teams.

· Strong presentation, communication, negotiation, and interpersonal skills.

· Good visual sense and attention to detail.

· Ability to understand client requirements and convert them into clear project briefs.

· Strong problem-solving and coordination skills.

· Ability to manage multiple projects and deadlines simultaneously.

· Willingness to travel for client meetings and project/site visits when required.

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits

- Food provided
- Paid sick time
- Paid time off

Experience:
- Customer Success: 4 years (Preferred)
- Creative Industry : 4 years (Preferred)

Work Location: In person

📌 Customer Success Manager (Malleshwara)
🏢 MIPL Global
📍 Malleshwara