Roles & Responsibilities

Customer Success Intern

Handle learner queries through calls, WhatsApp, email, and other communication channels.

Assist learners with program-related information, onboarding, access, schedules, and general support.

Maintain regular communication with learners to ensure a smooth learning experience.

Understand learner concerns and coordinate with the internal team for timely resolution.

Collect learner feedback and identify areas for improving the overall customer experience.

Customer Engagement

Build robust relationships with prospective and existing learners.

Proactively follow up with learners to ensure they have the information and support they need.

Assist in learner engagement activities, webinars, orientations, workshops, and other program-related initiatives.





Identify opportunities to improve learner satisfaction and engagement.

Business Development Support

Assist the team with basic business development activities such as identifying potential partnerships, outreach opportunities, and relevant leads when required.

Internal Coordination & Reporting

Coordinate with the sales, academic, and operations teams to resolve learner and prospect requirements.

Maintain records of learner interactions, support requests, follow-ups, and other relevant activities.

Share recurring learner concerns and feedback with the relevant internal teams.

Contribute to improving customer support and learner experience processes.

📌 Customer success intern (Delhi)
🏢 Quadb Technologies
📍 Delhi