Key Responsibilities of Customer Success Executive

- Build and maintain solid, long-term relationships with customers.

- Act as the primary point of contact for customers and understand their requirements and concerns.

- Ensure successful onboarding and smooth implementation.

- Regularly follow up with customers to ensure satisfaction and resolve issues promptly.

- Coordinate with internal teams such as Vertical Head, Finance, and Operations to address customer requirements.

- Monitor customer usage, engagement, and overall satisfaction.

- Proactively identify customer needs and opportunities for upselling/cross-selling where appropriate.

- Handle customer queries, complaints, and escalations professionally and ensure timely resolution.





- Conduct regular customer reviews and provide updates on ongoing activities, issues, and deliverables.

- Maintain accurate records of customer profile, interactions, requirements, feedback, and action items.

- Collect customer feedback and communicate improvement suggestions to relevant internal teams.

- Support contract renewals and ensure timely follow-up for renewals, payments, and pending commercial matters.

- Ensure commitments made to customers are tracked and fulfilled within agreed timelines.

- Contribute to improving customer retention, satisfaction, and overall customer experience.

📌 Customer Success Executive (Ahmedabad)
🏢 Nupeak IT Services
📍 Ahmedabad