Guest Delight Associate – TravelTech

Location: New Delhi

Compensation: ₹5-5.5 LPA

Shift: 5 Days from Office, 1 day WFH (9-hour shift + 1 hour break)

Eligibility Criteria

- This role is only for graduates (postgraduate candidates should not apply).
- You must have exceptional spoken and written English communication skills .
- Pursuing the Customer Success Career Accelerator Program with this job is mandatory and non-negotiable.

About the organisation: We believe the path to a more open world starts by making travel effortless.

Visa processes are one of the biggest pain points for global travelers — and Atlys is solving that by automating the end-to-end visa experience .

We’re building technology that improves global movement liquidity , something that will change how the world travels for decades to come.

Why You’ll Love Working Here:

- Shuttle service from the metro for a smoother commute
- Meals on the house
- Hybrid setup: Weekends WFH + night-shift WFH
- Spa & gym reimbursement up to ₹6,000
- ₹10,00,000 health insurance coverage
- Supportive, rapid-growing, mission-driven TravelTech environment

Role Overview: As a Guest Delight Associate, you’ll be the first point of contact for travelers, offering outstanding support through calls, chat, and email .





You’ll simplify the visa application journey, resolve queries, and ensure every traveler feels supported throughout the process.

The Job

- Deliver timely and professional support across calls, chat, and email.
- Resolve visa-related concerns with empathy and accuracy.
- Gain deep knowledge of visa products and services.
- Collaborate with internal teams to resolve issues quickly.
- Document interactions in CRM systems.
- Follow up to ensure complete resolution.
- Suggest process improvements and identify inefficiencies.
- Stay updated on visa regulations, travel policies, and product changes.
- Use customer support tools efficiently to maintain service quality.

Ideal Candidate

- At least 6 months in a customer calling or chat support role.
- Fluent in English and Hindi, with strong verbal & written communication.
- Calm, proactive problem-solver with a customer-first attitude.
- Tech savvy and comfortable with CRM tools.
- Flexible with rotational shifts and week-offs.
- Strong documentation, attention to detail, and organisation skills.
- Confident when guiding customers through complex processes.

How to Apply Share your resume at [email protected]

Subject line: Application – Customer Success Associate (Atlys), New Delhi

📌 Customer Service Specialist (Delhi)
🏢 Skill Veda
📍 Delhi