Job Title: Chat/ Email Process

Location: Mumbai (Thane)

Experience: 1-2 Years

Working Days: 5 Days a Week

Weekly Off: 2 Rotational Week Off

Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

- Handle Inbound/Outbound customer interactions via email, chat, or other communication channels. - Respond to customer inquiries in a professional and timely manner. - Resolve customer complaints and escalate complex issues when required. - Maintain accurate records of customer interactions and transactions. - Provide product, service, and process-related information to customers. - Follow company policies, quality standards, and customer service guidelines. - Meet individual and team performance targets. - Coordinate with internal departments to ensure timely issue resolution. - Build and maintain positive customer relationships.





Required Skills & Qualifications

- Graduate/Undergraduates can apply (depending on company requirements). - International Voice/ Chat Experience is mandatory - Excellent verbal and written communication skills in English; - Basic computer proficiency and familiarity with MS Office. - Good problem-solving and interpersonal skills. - Ability to work in a quick-paced environment. - Customer-centric attitude and willingness to learn.

Preferred Qualifications

- 1-2 years of experience in customer service, customer support, BPO, call center, or related roles. - Candidates with International Voice/ Chat experience are preferred.

Working Conditions

- Location: Mumbai (Thane) - Shift: Rotational shifts - Working Days: 5 days per week - Weekly Off: 2 rotational week off

What We Offer

- Competitive salary and incentives (if applicable) - Training and career development opportunities - Supportive work environment - Growth opportunities within the organization

How to apply

- Click on the below mentioned link to register and apply for this https://smrtr.io/xfc86

📌 Customer Service Representative (Mumbai)
🏢 WNS
📍 Mumbai