Strategic and planning

Functional

Core

- Ensures Purchase Order booking entry in SAP on timely basis and with no commercial failure.
- Closing of Product first information sheet (PFIS) internally and externally.
- Coordinating with Product Development team for Product Development along with procurement team.
- Arranging the stability with the regulatory team.
- Co-ordinate for Raw materials and Packing materials for respective products (VN Purchase or customer purchase).
- Coordination with Regulatory /Finance / Purchase /Production/ Product Development team for timely completion of the order and development.
- Reply to customer specific needs to achieve satisfaction.
- Support TICs in various activities for product development, stability, RM and PM from customer end to ensure customer satisfaction / Project Execution.
- Monitor dispatches / Sales Hold for the orders booked in the system
- Communicate to internal & external customers on the updates on timely basis
- Log customer complaints and ensure closure of complaints / queries as per agreed timelines




- Attend conference-calls with TICs to build and maintain customer relationship
- Ensure updating of SAP database including Customer Master, Product Master, Price Master for error free transactions
- Ensures compliance to defined SOPs as per Q&RA; norms
- Ensure couriering CURRENT developed Product samples to an Overseas Customer with relevant documentation for hassle free custom clearance.
- Co-ordinate with Overseas Customer to understand documentation w.r.t specific Country as per their Law on receipt of Commercial order.
- Co-ordinate with Plant team for preparation of Commercial documents.
- Co-ordinate with CHA agent for Commercial dispatch of Products for hassle free custom clearance.
- Support in CRM activities

Internal process

- Update customer-wise tracker and share presentation along with TICs on monthly basis.
- Ensure timely payment collection to maintain zero outstanding

📌 Customer Service Representative (Mumbai)
🏢 Vantage Nutrition
📍 Mumbai