Job Responsibilities

- Handle inbound/outbound customer calls for international clients.

- Understand customer queries and provide accurate and timely resolutions.

- Maintain professional communication and deliver a high-quality customer experience.

- Identify customer requirements, troubleshoot basic issues where applicable, and provide appropriate solutions.

- Follow defined process guidelines, quality standards, and compliance requirements.

- Document customer interactions accurately in the CRM/system.

- Escalate complex issues to the appropriate team whenever required.

- Meet defined targets related to quality, productivity, customer satisfaction, and attendance.

Eligibility

- Graduate / Undergraduate candidates can apply, depending on the process.

- Freshers with excellent English communication skills are welcome.

- Candidates with prior international BPO/customer service experience will be preferred.

- Excellent verbal communication and active listening skills.





- Comfortable working in 247 rotational shifts.

- Basic computer knowledge and ability to work on multiple applications.

- Candidates should be customer-focused, confident, and professional.

Skills Required

- Excellent spoken English and neutral/global accent.

- Solid communication and interpersonal skills.

- Good listening and problem-solving abilities.

- Basic computer and typing skills.

- Ability to handle customers professionally, including difficult situations.

- Willingness to work rotational shifts and rotational week-offs.

Compensation & Benefits

- Freshers: Up to 3 LPA, depending on the process.

- Experienced candidates: Up to 7 LPA, or as per industry standards and relevant experience.

- Transport / cab facility, incentives, allowances and other benefits may vary depending on the client/process

📌 Customer Service - International Voice Process (Pune)
🏢 Emblaze Hiring Solutions
📍 Pune