Location: Govandi , Mumbai

Salary: 5.4 LPA

Experience: Relevant experience in Shipping Operations / Customer Service

Industry: Freight Forwarding / Shipping & Logistics

Working Days: 6 days a week

Working Hours: 9:30 AM to 6:00 PM

About the Role

We are looking for a Customer Service Executive with experience in the freight forwarding and shipping industry. The candidate will be responsible for customer coordination, shipment execution, documentation follow-up, and coordination with internal and port operations teams, particularly for OOG/ODC cargo.

Key Responsibilities

- HandleOOG/ODCcustomerbookingsandcustomerqueriesthroughemailandphone.

Coordinatewithcustomersforbooking,containerstuffing,dispatch,andshipmentconnections.
- CoordinatewithSales,Operations,Documentation,Port,andHeadOfficeteamsforsmoothshipmentexecution.
- FollowupforShippingBill,VGM,andotherrequireddocumentswithincut-offtimelines.
- Trackandcommunicatevesselschedules,delays,preponements,andshipmentstatustocustomers.
- PrepareandsharedailyDSR,vessel-wisebookingreports,andshipmentreports.
- CoordinatewithPort/OperationsteamsforOOG/ODCshipmenthandling,loading,andoperationalissues.




- Handlecustomerqueriesrelatedtoimportshipments,freetime,arrivalnotices,andD/Orelease.
- Ensuretimelyfollow-upwithcustomersandinternalteamstoavoidshipmentdelays.
- Maintainaccuraterecordsofcustomercommunicationandshipment-relatedactivities.

Must-Have Skills

- Relevant experience in freight forwarding/shipping operations/customer service.
- OOG/ODC cargo experience preferred.
- Good knowledge of shipping and documentation processes.
- Strong customer handling , communication , coordination , and follow-upskills.
- Valuable knowledge of MS Excel and email communication.
- Ability to work under strict shipment cut-off timelines.

Application Process:
- Interested candidates can share their updated Resume with the subject line:“[Job Title]–[Your Name]”on [email protected] (CC: [email protected])
- You can also connect at +91-(phone hidden)/+918850220484 In your email , mention:
- Current CTC , Expected CTC , Notice period, Location and total number of experience in years.
- Note: We do not charge candidates at any stage. Please stay alert for scams

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Customer Service Executive (Govandi Gaonthan)
🏢 SM Group
📍 Govandi Gaonthan