Profile - Customer Service Executive

We're hiring for a Customer Service Voice Process.

Eligibility

- Graduate/UG with minimum 1 year experience in Customer Service Voice process can apply

- Graduate/UG Fresher can apply
- Excellent Communication in English is mandatory
- Customer handling skill is required

Experienced Salary - Upto 24K CTC + Incentives Fresher Salary - Upto 20K CTC + Incentives

Shift & week-off - Rotational shifts(For male) & Day shifts(For females) & 1 Day Rotational Week-off

Roles and Responsibilities

- Provide accurate and timely information on courses offered by the institution to prospective students.
- Handle customer inquiries via phone calls to resolve their queries and concerns.
- Assist with admission counseling process, including scheduling appointments and guiding students through application procedures.




- Maintain a high level of professionalism while interacting with customers to ensure excellent customer service experience.
- Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

- 0-3 years of experience in BPO/Call Centre setting handling voice processes (inbound calls).
- Excellent communication skills in English language; ability to work effectively with diverse client base.
- Strong problem-solving skills; able to handle multiple tasks simultaneously under pressure.
- Ability to maintain accuracy and attention to detail while processing large volumes of data.
- HR Chhaya - (phone hidden)

📌 Customer Service Executive II Urgent Hiring (Gurugram)
🏢 globiva
📍 Gurugram