Company Description Be Verse Technologies is an integrated commerce and FMCG company focused on building sustainable, scalable global retail infrastructure rather than short-term quick-commerce models. The organization is digital-first and designed for how Gen Z consumers and modern enterprises operate—prioritizing efficiency, intelligent commerce, and data-driven decision-making. Be Verse strengthens the backbone of FMCG by combining deep enterprise intelligence with lean operations and robust financial workflows from factory floor to retail.

The company connects high-velocity local retail with international trade corridors, turning granular operational data into powerful consumer retail and global trade pipelines. Its vision is to build the next-generation FMCG leader through real-world infrastructure instead of high-burn, short-lived delivery models.

Role Description This is a full-time hybrid role based in Chennai, with a mix of in-office and work-from-home flexibility.

The Customer Service

Agent will handle inbound and outbound customer interactions via phone, email, chat, and social channels, resolving inquiries, issues, and complaints in a timely and professional manner. The role includes logging and updating customer records, tracking issues, and coordinating with internal teams such as operations, logistics, and finance to ensure accurate and efficient resolution. The agent will monitor service levels, follow standard operating procedures,



and provide clear communication on order status, returns, and product information.

Day-to-day responsibilities also include gathering customer feedback, identifying recurring issues, contributing to process improvement, and supporting a consistent, positive customer experience that aligns with Be Verse’s high-velocity commerce model.

Qualifications

- Solid customer-facing skills across Customer Service and Customer Support, with experience handling diverse inquiries and escalations.
- Ability to maintain high Customer Satisfaction and Customer Experience standards through empathetic, solution-oriented communication.
- Experience working as Customer Service Representatives or in similar frontline roles within e-commerce, FMCG, or retail environments.
- Excellent spoken and written communication skills in English; proficiency in regional languages used in Chennai is an advantage.
- Comfort with CRM tools, ticketing systems, and basic office software; ability to learn new digital platforms quickly.
- Strong problem-solving skills, attention to detail, and the ability to multitask in a fast-paced, data-driven environment.
- Proven reliability, time management, and willingness to work flexible shifts based on business needs.
- High school diploma required; a bachelor’s degree in Business, Communications, or a related field is preferred.

📌 Customer Service Agent (Chennai)
🏢 Be Verse Technologies
📍 Chennai