Job Summary

We are looking for a customer-focused and responsible CRM Executive to manage customer relationships, follow-ups, queries, feedback, and customer data. The candidate will be responsible for maintaining regular communication with customers and ensuring a smooth and positive customer experience.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, social media and other communication channels.
- Make regular customer follow-up calls regarding enquiries, visits, purchases, offers and special occasions.
- Maintain and update customer databases and CRM records accurately.
- Record daily customer interactions, enquiries, follow-ups and outcomes.
- Coordinate with the Sales Team to ensure timely follow-up of customer enquiries and leads.




- Follow up with customers after purchase to maintain long-term relationships.
- Handle customer complaints and coordinate with the concerned department for resolution.
- Ensure no customer enquiry or lead remains unattended.
- Maintain customer information with confidentiality and accuracy.
- Support the team in improving customer retention, repeat visits and sales conversions.
- Coordinate with Sales, Marketing and Management for customer-related activities.

Call HR on (phone hidden) Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Jalandhar)
🏢 Rohin's jewellery house
📍 Jalandhar