Post-Sales CRM Executive / Manager

Industry: Retail – Premium Natural Stones, Marble, Granite & Tiles

Job Type: Full-time

Work Location: Shamshabad, Hyderabad

Work Mode: In Person

About Celestile

Celestile is a premium retail showroom specializing in Natural Stones, Marble, Granite, Tiles, and Interior Surface Solutions. We work closely with homeowners, architects, interior designers, builders, developers, and commercial clients to provide premium products and an exceptional customer experience.

Job Summary

We are looking for a customer-focused, proactive, and service-oriented Post-Sales CRM Executive / Manager to manage customer relationships and ensure a seamless post-sales experience.

The selected candidate will be responsible for coordinating with customers and internal departments, monitoring order execution, providing timely updates, resolving customer concerns, and ensuring a high level of customer satisfaction throughout the post-sales journey.

The role requires excellent communication, strong coordination and follow-up skills, attention to detail, and the ability to interact professionally with premium customers, architects, interior designers, builders, and other stakeholders.

Key Responsibilities

- Act as the primary point of contact for customers after order confirmation.
- Manage customer relationships throughout the complete post-sales journey.
- Coordinate with Sales, Warehouse, Logistics, Accounts, Procurement, and Installation teams to ensure smooth order processing and timely execution.
- Provide customers with regular updates regarding order status, material availability, dispatch schedules, delivery timelines, and project progress.
- Coordinate with internal teams to ensure commitments made to customers are followed through.
- Handle customer inquiries, complaints, service requests, and escalations professionally and efficiently.
- Ensure prompt resolution of customer concerns while maintaining a high level of customer satisfaction.
- Build and maintain strong professional relationships with homeowners, architects, interior designers, contractors, builders, and developers.
- Maintain accurate customer records and ensure timely updating of CRM systems.
- Track pending orders, deliveries, installations, and customer requirements.
- Prepare MIS reports, customer feedback reports, order status reports, and service performance reports.
- Monitor customer satisfaction and identify opportunities for improving the customer experience.
- Follow up proactively with customers and internal teams until issues are resolved and orders are successfully completed.
- Ensure compliance with company policies, processes, and customer service standards.
- Escalate critical customer issues to management when required.
- Contribute to improving post-sales processes,



customer retention, and long-term customer relationships.

Qualifications & Experience
- Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field.
- MBA in Retail Management or a related discipline will be an added advantage.

For Executive Level:

- 2–5 years of experience in Post-Sales CRM, Customer Service, Retail Operations, Customer Relationship Management, or a related field.

For Manager Level:

- 6–10 years of relevant experience in Post-Sales CRM or Customer Relationship Management.
- Prior experience in team handling, customer escalation management, and process coordination will be preferred.

Industry Experience – Preferred Experience in any of the following industries will be an advantage:
- Natural Stones
- Marble & Granite
- Tiles
- Building Materials
- Luxury Retail
- Home Décor
- Interior Products
- Construction
- Interior Design

Experience working with architects, interior designers, builders, contractors, or premium residential/commercial clients will be an added advantage.

Required Skills

- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Solid customer service and client-handling abilities.
- Excellent telephonic etiquette and professional communication skills.
- Strong coordination, follow-up, and organizational skills.
- Ability to interact confidently with premium customers, architects, and interior designers.
- Strong problem-solving and conflict-resolution skills.
- Ability to handle customer escalations with professionalism, patience, and empathy.
- Good working knowledge of Microsoft Excel, Word, Outlook, and CRM software.
- Strong attention to detail and commitment to service quality.
- Ability to multitask and manage multiple customer requirements simultaneously.
- Ability to work effectively in a fast-paced retail environment.

Preferred Competencies
- Customer-first mindset with a robust focus on customer satisfaction.
- Pleasant, professional, and well-groomed personality.
- Proactive and solution-oriented approach.
- Strong ownership and accountability.
- Ability to build long-term customer relationships.
- Strong negotiation and coordination skills.
- Ability to work collaboratively with multiple departments.
- Professional maturity and ability to handle sensitive customer situations.




- Passion for delivering a premium customer experience.

Why Join Celestile?
- Opportunity to work with a premium retail brand specializing in luxury natural stones and interior surface solutions.
- Exposure to renowned architects, interior designers, builders, developers, and premium residential and commercial projects.
- Opportunity to work with high-value products and premium customers.
- Professional, collaborative, and growth-oriented work environment.
- Career development and learning opportunities.
- Competitive salary based on experience and capability.
- Performance-based incentives, where applicable.

Benefits
- Provident Fund as per applicable statutory norms.
- Flexible schedule, as applicable to business requirements.

Important Employment Conditions
- No cab facility is provided.
- Accommodation is not provided by the company.
- Candidates must arrange their own transportation and accommodation.
- Candidates should be comfortable commuting to the Shamshabad location.
- This is a full-time, in-person position.

How to Apply Interested candidates are requested to share their updated resume through:

Email: [email protected]

WhatsApp: (phone hidden)

Only shortlisted candidates will be contacted for the interview process.

Work Location: Shamshabad, Hyderabad

Work Mode: In Person

Pay: ₹25,000.00 - ₹50,000.00 per month

Ability to commute/relocate

- Shamshabad, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- We are looking for an experienced and customer-oriented professional for the position of Customer Relationship Manager (CRM) with the following qualifications:

Relevant experience in Customer Relationship Management, Client Interaction, Customer Service, or a similar role. Excellent verbal communication skills in English and Hindi.

Strong interpersonal skills with a pleasant and professional personality.

Positive attitude with a willingness to learn, adapt, and grow professionally.

Genuine interest in building a long-term career in the CRM/Customer Relationship Management domain.

Strong ability to interact professionally with clients and maintain positive customer relationships.

Good follow-up, coordination, and relationship-building skills.

Willingness to relocate to or work from the Shamshabad location.

Immediate joiners are preferred.

Candidates should demonstrate professionalism,

Education

- Bachelor's (Preferred)

Experience:
- Customer relationship management: 1 year (Required)
- client interaction face to face: 1 year (Required)
- Showroom post sales: 1 year (Required)

Language:
- English (Required)
- Hindi (Required)

Location:
- Shamshabad, Hyderabad, Telangana (Required)

Work Location: In person

📌 Customer Relationship Executive (Shamshabad)
🏢 Celestile Ceramics
📍 Shamshabad