Customer Relationship Executive (CRE) – KTM & Triumph

Company: Balraj Wheels Pvt. Ltd.

Location: Mandi, Himachal Pradesh

Brands: KTM & Triumph

Employment Type: Full Time

Job Summary

We are looking for a Customer Relationship Executive (CRE) to manage customer relationships and ensure an excellent experience for KTM & Triumph customers from enquiry to delivery and beyond.

Key Responsibilities

- Handle customer enquiries and maintain regular follow-ups.
- Manage customer data, leads and CRM records.
- Coordinate with the sales team for enquiries, bookings and deliveries.
- Make follow-up calls for leads, customer feedback and pending enquiries.
- Build strong relationships with existing and prospective customers.
- Drive customer referrals, repeat enquiries and service retention.
- Coordinate customer test rides, events, rides and dealership activities.
- Collect and monitor customer feedback and resolve/ escalate issues appropriately.




- Maintain daily CRM/MIS reports and follow-up status.
- Support customer engagement activities for KTM & Triumph.

Candidate Requirements
- 1–3 years of experience in customer relationship / automobile / premium retail sales preferred.
- Excellent communication and interpersonal skills.
- Valuable English and Hindi communication.
- Customer-focused, presentable and confident personality.
- Good follow-up and coordination skills.
- Basic knowledge of MS Office/CRM.
- Candidates with experience in KTM, Triumph, premium automotive, hospitality or lifestyle brands will be preferred.

Salary: Competitive + Performance Incentives Location: Mandi, Himachal Pradesh

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Mandi)
🏢 BALRAJ WHEELS
📍 Mandi