12 Sep
|
Farida Gupta
|
New Delhi
12 Sep
Farida Gupta
New Delhi
- Manage large amounts of calls and emails, and social media, if required.
- Identify and assess customers needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
📌 Customer Experience Associate (Vasant Kunj) (New Delhi)
🏢 Farida Gupta
📍 New Delhi