- We are looking for a proactive and customer-focused Customer Engagement & Sales Executive to manage customer interactions, build solid relationships, generate sales opportunities, and contribute to business growth.

- The ideal candidate should be confident in communicating with customers, understand their requirements, and have the ability to convert enquiries and leads into successful sales.

Key Responsibilities

- Interact with customers through calls, messages, email, and other communication channels.

- Understand customer requirements and provide relevant information and solutions.

- Build and maintain positive relationships with prospective and existing customers.

- Generate leads through outbound calling, follow-ups, referrals, and customer interactions.

- Qualify leads and identify genuine sales opportunities.





- Follow up consistently with prospects to drive conversions.

- Explain products/services, features, benefits, and offerings to customers.

- Handle customer queries, concerns, and objections professionally.

- Identify opportunities for upselling and cross-selling.

- Maintain regular engagement with existing customers to encourage retention and repeat business.

- Update customer and lead information in CRM/system.

- Coordinate with internal teams to ensure smooth customer service.

- Prepare daily/weekly/monthly customer engagement and sales reports.

- Achieve assigned lead generation, customer engagement, and sales targets.

📌 Customer Engagement & Sales Executive (Mumbai)
🏢 Caliber Organisation
📍 Mumbai