Role & responsibilities

- Handle inbound and outbound customer calls professionally.

- Resolve customer queries, concerns, and complaints effectively and promptly.

- Provide accurate information about products, services, and processes.

- Ensure high levels of customer satisfaction through excellent service.

- Manage high call volumes of up to 100 calls per day efficiently.

- Document customer interactions and maintain accurate records in the system.

- Follow company guidelines, call scripts, and quality standards.

- Coordinate with internal teams to resolve complex customer issues.

- Achieve individual and team performance targets and KPIs.

- Ensure compliance with company policies and procedures.

Preferred candidate profile

- Prior experience in customer service, customer support,



or a similar customer-facing role.

- Strong verbal and written communication skills.

- Fluency in multiple regional languages.

- Customer-focused approach with the ability to understand and resolve customer concerns.

- Ability to handle high-volume customer interactions and up to 100 calls per day.

- Good problem-solving and coordination skills.

- Ability to work effectively with internal teams to resolve customer issues.

- Comfortable working in a fast-paced setting and meeting performance targets/KPIs.

- Flexible to work 6 days a week with a rotational weekly off.

📌 Customer Delight Executive (Bengaluru)
🏢 Jumbotail Technologies
📍 Bengaluru