12 Sep
|
FPS Innovation Labs
|
Pune
12 Sep
FPS Innovation Labs
Pune
Roles and Responsibilities :
- Handle customer inquiries and resolve issues related to credit card transactions, fraud investigations, and risk assessment.
- Conduct thorough analysis of transaction data to identify potential fraudulent activities and provide recommendations for mitigation.
- Collaborate with internal teams to investigate complex cases involving international voice communication.
- Provide expert advice on banking products and services to customers while maintaining a high level of professionalism.
Job Requirements :
- 1-3 years of experience in the financial services industry, preferably in a similar role.
- Solid knowledge of credit cards, fraud investigation, risk analysis, and risk management principles.
- Excellent analytical skills with ability to interpret large datasets effectively.
- Proficiency in handling international voice calls with excellent communication skills.
📌 Customer Care Executive (Pune)
🏢 FPS Innovation Labs
📍 Pune