Key Responsibilities:

- Monitor and manage the toll-free call system, ensuring accurate call routing, documentation, and timely customer response.
- Handle customer queries, resolve issues efficiently, and follow up until closure.
- Prepare periodic call reports and coordinate with concerned departments for prompt resolution.
- Maintain and regularly update the customer care call tracker.
- Coordinate travel ticket and hotel bookings for field staff and the VP as required.
- Maintain proper records of travel bookings, travel details, dates, and costs.
- Maintain and update the field staff joining kit tracker and coordinate delivery issues.
- Coordinate sample requests, dispatches, and follow-ups with field staff.
- Maintain sample request trackers and follow up on pending samples until completion.
- Prepare and submit instrument sales reports to VP Sales & Marketing on time.
- Monitor and follow up on the new joiners’ CVL list for timely completion.

Skills Required: Positive communication & coordination skills

Customer handling & problem-solving ability

Good follow-up and documentation skills

Proficiency in MS Excel / basic computer applications

Ability to coordinate with multiple departments

📌 Customer Care Executive (Chennai)
🏢 Athenese-Dx
📍 Chennai