CRM Front End Executive

Company: Devika Group

Location: Nehru Place, New Delhi

Employment Type: Full-Time

Department: CRM / Customer Relations

Experience: 0-4 Years

Devika Group is looking for a CRM Front End Executive to join our team at Nehru Place, Delhi. The ideal candidate will be responsible for managing customer interactions, handling front-desk activities, maintaining customer records, and ensuring a positive customer experience.

The candidate should have excellent communication and interpersonal skills, a professional personality, and the ability to coordinate effectively with internal teams.

Key Responsibilities

Customer Communication: Handle customer calls, emails, WhatsApp queries, and post-sales requests professionally and promptly.

CRM Management: Maintain accurate customer records, update interactions, documents, payments, and service requests in the CRM.

Booking & Documentation: Coordinate booking forms, agreements, KYC, payment schedules, receipts, and other customer documentation.

Payment Follow-up: Track installment/payment schedules and coordinate with customers and accounts for timely payments.

Possession Coordination: Coordinate possession-related activities, including documentation, dues clearance, possession letters, and handover schedules.

Customer Query Resolution: Register, track, and close customer complaints and requests within defined TAT.

Internal Coordination: Coordinate with Sales, Accounts, Legal, Construction, and Facility/Projects teams to resolve customer issues.

Customer Experience: Ensure a smooth and positive customer journey from booking through possession and post-possession support.

Reporting: Prepare daily/weekly/monthly reports on bookings, collections, pending documents, complaints, and customer requests.

Data Accuracy & Compliance: Ensure CRM data, customer files,



and transaction records are complete, accurate, and confidential.

Customer Retention: Maintain strong customer relationships and identify opportunities for referrals, repeat business, and positive feedback.

- Manage front-desk and customer relationship activities.
- Handle customer queries, requests, and complaints professionally.
- Maintain accurate customer records and update CRM databases.
- Coordinate with sales, operations, and other internal departments for timely resolution of customer concerns.
- Follow up with customers and maintain regular communication.
- Handle incoming calls, emails, and customer correspondence.
- Schedule appointments, meetings, and customer visits as required.
- Prepare and maintain CRM reports, customer records, and related documentation.
- Ensure timely follow-up on customer requests and pending issues.
- Provide a welcoming and professional experience to customers and visitors.
- Support customer engagement and retention initiatives.
- Maintain confidentiality and accuracy of customer information.

Required Skills
- Excellent verbal and written communication skills.
- Good interpersonal and customer-handling skills.
- Strong follow-up and coordination abilities.
- Basic knowledge of CRM software and MS Office.
- Good organizational and time-management skills.
- Professional appearance and positive attitude.
- Ability to multitask and work effectively in a team environment.

Qualification
- Graduate in any discipline.
- Candidates with experience in CRM, Front Office, Customer Relations, Reception, Hospitality, Real Estate, or Customer Service will be preferred.

What We Offer
- Opportunity to work with a reputed and growing organization.
- Professional and collaborative work environment.
- Learning and career-growth opportunities.
- Market-competitive salary based on experience and skills.

Job Location Nehru Place, New Delhi

📌 CRM Front End Executive (New Delhi)
🏢 Devika Group
📍 New Delhi