- OWN THE SALES CUSTOMER JOURNEY WALKIN –>
- ENQUIRY ->
- FOLLOWUP - >
- BOOKING- >
- DELIVERY

- MONITOR CX SCORE &

- ENSURE CX SCORE AS PER THE TARGET.

- ANALYSIS LOW RATING, DICTATOR COMMENTS AND REPEAT COMPLAINTS.

- PREPARE ROOT CAUSE ANALYSIS AND IMPROVEMENT PLAN.

- HANDLE CUSTOMER COMPLAINT RELATED TO – SALES COMMITMENT MISMTACH, DELAY DELIVERY, PRICING/COMMUNICATION ISSUE, STAFF BEHAVIOUR.

- ENSURE TIMELY RESOLUTION AND CUSTOMER CONFIRMATION BEFORE CLOSURE.

- MONITOR FOLLOW UP QUALITY TAT AND CLOSURE REASON.

- ENSURE CONCERN AND DELIVERY UPDATE.

- MAINTAIN BOOKING DOCUMENTATION ACCURACY.

- ENSURE DELIVERY EXPERIENCE EXPLANATION FEEDBACK.

- DELIVERY PHOTO AND VIDEO CLICK.

- FINAL CHECK THE DELIVERY CAR IN DELIVERY ZONE.

- GOOGLE REVIEW COLLECTION

- PSF CALLING

- ENSURE 100 % ATTENDANCE FOR REVIEW MEETING THAT WILL BE ARRANGED TWICE IN A MONTH (MID OF THE MONTH AND LAST WEEK OF THE MONTH)

- (IF SITUATION DEMANDS THE MORE JOB RESPONSIBILITY TO BE ADDED IN THE FUTURE COURSE OF TIME)

Pay: ₹20,000.93 - ₹25,000.31 per month

Perks

- Health insurance

- Provident Fund

Work Location: In person

📌 CRM Head (Khanapara)
🏢 Skoda
📍 Khanapara