NVT Quality Lifestyle, a professionally managed real estate company dedicated to developing premium residential projects, is looking for an experienced CRM Executive to manage post-sales customer coordination and ensure a smooth customer experience from booking through possession.

Key Responsibilities

- Handle customer communication and provide post-sales support from booking to possession.

- Coordinate with customers regarding payment schedules, loan sanctions, disbursements and other payment-related matters.

- Liaise with banks and financial institutions for loan processing and disbursement-related requirements.

- Respond to customer queries and provide timely and appropriate solutions.

- Send welcome emails and other relevant communications to customers after booking.

- Coordinate the preparation of agreements and verify details against the booking application.

- Coordinate with customers and internal teams for stamp duty and registration processes.

- Prepare and issue payment receipts, demand letters and other customer-related documents.

- Follow up with customers and banks for timely payments and collections.

- Coordinate with site engineers and other internal teams regarding customer complaints, modifications and site-related requirements.





- Ensure customer concerns and complaints are followed up and resolved within the expected timelines.

- Maintain regular communication with booked customers and keep them updated on relevant project and transaction-related matters.

- Maintain accurate customer records, documentation and CRM data.

- Ensure all post-sales activities and customer interactions are properly recorded and updated in the CRM system.

- Support the CRM team in maintaining positive and long-term customer relationships.

Requirements

- 2 - 5 years of experience in Real Estate CRM / Customer Relationship / Post-Sales preferred.

- Experience in real estate post-sales processes will be an added advantage.

- Good verbal and written communication skills.

- Strong interpersonal and customer-handling skills.

- Good follow-up and coordination skills.

- Ability to handle customer queries and complaints professionally.

- Basic understanding of real estate documentation, payments, home loans and registration processes.

- Good working knowledge of MS Office and CRM software.

- Multilingual candidates will be preferred.

- Candidates residing in and around Sarjapur or Whitefield, and those who are adaptable to work at various project site locations, will be preferred.

📌 CRM Executive (Bengaluru)
🏢 NVT QUALITY LIFESTYLE ESTATE
📍 Bengaluru