Role & responsibilities

- Manage end-to-end customer relationship activities, including onboarding, follow-ups, and after-sales support.

- Maintain and update CRM software/database with accurate customer and lead information.

- Coordinate with sales, technical, and project teams to ensure timely resolution of customer queries and complaints.

- Track customer interactions, generate reports, and provide insights to improve customer satisfaction.

- Follow up on pending payments, documentation, and project milestones with clients.

- Handle inbound/outbound customer calls, emails, and other communication channels.

- Prepare MIS reports on customer engagement, complaint resolution, and CRM performance metrics.

- Support customer retention strategies and upselling/cross-selling opportunities.

- Ensure compliance with company policies and quality standards in all customer interactions.





Required Skills & Qualifications

- Graduate in any discipline (BBA/MBA preferred).

- 3-5 years of relevant experience in CRM/customer relations, preferably in the solar or renewable energy sector.

- Proficiency in CRM software (Salesforce, Zoho, or similar tools).

- Strong communication and interpersonal skills.

- Good command of MS Excel, Word, and PowerPoint.

- Ability to multitask and manage priorities in a quick-paced environment.

- Problem-solving attitude with a customer-first approach.

Preferred candidate profile

- Prior experience in the solar EPC/solar equipment manufacturing industry.

- Knowledge of solar project lifecycle (sales to commissioning) is an added advantage.

📌 Crm Executive / Senior Executive (Gurugram)
🏢 Infinite Tirupati Glass
📍 Gurugram