NVT Quality Lifestyle Projects, a professionally managed real estate company dedicated to developing premium residential projects, is looking for an experienced CRM Manager to manage post-sales customer relationships and ensure a smooth customer journey from booking through possession.

Key Responsibilities

- Manage customer relationships and provide end-to-end post-sales support from booking through possession.

- Act as the primary point of contact for customers regarding payment schedules, loan sanctions, disbursements, documentation and other post-sales requirements.

- Coordinate with banks and financial institutions for loan processing, disbursements and payment-related matters.

- Maintain and manage the companys customer relationship portfolio and proactively engage with customers to strengthen customer experience and relationships.

- Address customer queries and concerns promptly and provide appropriate solutions.

- Send welcome communications to customers upon confirmation of booking.

- Coordinate the preparation of agreements and ensure all details are thoroughly checked against the booking application before execution.

- Coordinate stamp duty and registration processes with customers and relevant stakeholders.

- Prepare and issue payment receipts, demand letters and other customer-related documentation.





- Follow up with customers and banks for timely payments and achieve assigned collection targets.

- Coordinate with site engineers and other internal teams to address customer complaints, modifications and site-related requirements, ensuring timely resolution.

- Maintain regular communication with booked customers and keep them informed about relevant project and transaction updates.

- Understand individual customer requirements and ensure a positive and seamless customer experience.

- Handle customer complaints professionally and ensure timely and effective resolution.

- Maintain accurate and up-to-date customer records, correspondence and transaction-related documentation.

Requirements

- 7 - 10 years of experience in Real Estate CRM / Customer Relationship / Post-Sales.

- Prior experience in Real Estate CRM / Post-Sales CRM is a must.

- Excellent verbal and written communication skills.

- Strong interpersonal and customer relationship management skills.

- Good understanding of real estate post-sales processes, including agreements, registration, collections and home loans.

- Solid coordination, follow-up and problem-solving skills.

- Ability to handle multiple customers and processes efficiently.

- Proficiency in MS Office and CRM systems.

- Multilingual candidates will be preferred.

- Candidates residing in and around Whitefield will be preferred.

📌 CRM Manager (Bengaluru)
🏢 NVT QUALITY LIFESTYLE ESTATE
📍 Bengaluru