We are looking for a motivated and customer-focused CRM Executive to manage customer relationships, coordinate follow-ups, maintain CRM records, and support the sales team in delivering excellent customer service.

Responsibilities

- Manage customer inquiries and provide timely responses.
- Follow up with leads and existing customers.
- Maintain and update customer information in the CRM system.
- Coordinate with the sales team regarding leads, quotations, and customer requirements.
- Handle customer complaints and resolve issues professionally.
- Track customer interactions, follow-ups, and service requests.
- Prepare CRM reports and maintain accurate records.
- Support customer retention and relationship-building activities.
- Coordinate with internal departments to ensure smooth customer service.

Requirements
- Bachelor's degree in any relevant field.




- 1–3 years of experience in CRM, customer service, sales, or a related role.
- Good knowledge of MS Office, especially Excel.
- Experience with CRM software is an advantage.
- Excellent communication and interpersonal skills.
- Good organizational and follow-up skills.
- Strong customer-service and problem-solving abilities.
- Ability to work independently and as part of a team.

Preferred Skills Customer Relationship Management | Communication | Follow-up | MS Excel | CRM Software | Customer Service | Sales Coordination | Reporting

Pay: ₹13,000.00 - ₹15,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 CRM Executive (Kochi)
🏢 Agas
📍 Kochi