Job DescriptionThis is not a loan recovery or credit card collections role. There is no credit score, no regulatory lever, and no asset lock-in behind our receivables.

NRecovery here is a value and relationship function.

NThe Collection Manager owns end-to-end collections for Quantum Leap Learning Solutions. The role is accountable for converting booked revenue into realised revenue at an 80%+ collection ratio, building a high-performing collections team, designing event-to-event collection strategies, and providing management with accurate revenue visibility through reports and forecasts.

NThis is a high-ownership,data-driven role that sits at the intersection of Sales, Finance, and Data, with direct impact on cash flow, refunds, and revenue predictability.

NRole Overview

nKeyResponsibilities

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- Company: Quantum Leap Learning Solutions
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- Designation: Collection Manager
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- Function: Revenue/Collections
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- Reports to: Head of Inside Sales
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n1. Collection Performance & Targets

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- Deliver 80%+ collections against the total booked amount, event-on-event and month-on-month.
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- Own collection KPIs, daily/weekly/monthly targets, and escalation thresholds.
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- Drive recovery from partial-paid, overdue, and at-risk clients.
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n2. Team Leadership

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- Lead, coach, and drive the collections team;

set clear responsibilities, SLAs, and individual KRAs.

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- Build review cadences (daily huddles, weekly performance reviews) and a culture of accountability.
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- Identify capability gaps and run targeted training on objection handling, negotiation, and payment closure.
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- Create, develop and ownstrategies which match the brand's values and reputation.
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n3. Event-to-Event Collection Strategy

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- Design and continuously improve collection playbook for each event/program cycle (PACE, BIC, BSW, etc.).
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- Define call cadences, communication scripts, follow-up windows, and conversion levers per cohort.
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- Benchmark each event's collection performance and embed learnings into the next cycle.
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n4. Root Cause Analysis (RCA) on Misses

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- Diagnose gaps whenever collection targets are missed by event, segment, ticket size, payment mode, and team member.
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- Publish structured RCAswith corrective and preventive actions, and track closure to completion.
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n5. Cross-functional Partnership (Sales & Data)

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- Partner with the Sales & Operations team to share structured feedback on lead quality, commitment quality, and closure hygiene.
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- Work with the Data teamto identify revenue leakage, drop-off points in the payment journey, and high-risk cohorts.
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- Translate data insightsinto operational actions for both Sales and Collections.
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n6. NBFC & Financing Partnerships

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- Identify, evaluate, and onboard NBFC partners to expand EMI and financing options for clients.
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- Negotiate commercial terms, approval TATs, and rejection-rate improvements.
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- Own the operational integration between NBFC partners, Sales, and Collections.
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n7. Payment Plan Design

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- Build flexible, compliant payment plan structures (EMIs, milestone-based plans, deferred plans) to lift conversion of bookings into collections.
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- Define eligibility rules, approval matrix, and risk guardrails for each plan.
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n8. Activation of Partial-Paid & Stuck Pipeline

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- Work with Sales to re-engage partial-paid clients and stuck/non-moving booked data.
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- Define joint Sales–Collections workflows for prioritization, hand-offs, and closure of dormant pipelines.
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n9. Refund Minimization

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- Build proactive strategies to minimize refunds, early warning signals, save-desk interventions, alternate plan offers, and value reinforcement.
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- Track refund reasons, publish trends, and drive cross-functional fixes at the source.
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n10.



Reporting & Revenue Visibility

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- Own and publish the Collection Report (daily/weekly/monthly) and a rolling Collection Forecast for Management.
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- Provide transparent visibility on booked vs. collected, expected inflows, risks, and recovery actions.
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- Present insights and recommendations in leadership reviews.
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nCandidate Profile

NExperience

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- 5–8+ years in collections, recovery, or revenue operations.
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- Proven experience leading a collections team in EdTech, BFSI, NBFC, EMI/consumer finance, training/education, or high-ticket B2C environments.
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- Hands-on experience onboarding and managing NBFC partnerships is strongly preferred.
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nSkills & Competencies

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- Strong team leadership and performance management.
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- Sharp analytical and RCA skills;

comfortable with dashboards, Excel/Sheets, and CRM data.

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- Excellent negotiation, objection handling, and stakeholder management.
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- Ability to design payment plans and policy frameworks balancing conversion and risk.
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- Structured reporting and forecasting discipline.
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- Cross-functional partnership skills works seamlessly with Sales, Data, and Finance.
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nKey Performance Indicators (KPIs)

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- Collection % of Booked Amount
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- Event-on-Event Collection Growth
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- Refund Rate
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- NBFC-funded Collections Share
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- Forecast Accuracy
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- Partial-paid Recovery %
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- RCA Closure on Misses
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nMindset

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- High ownership and outcome-driven.
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- Data-first decision making.
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- Calm under pressure;

thrives in a fast-paced, target-led environment.

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- Customer-empathetic while protecting business interests.
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- Direct line of sight tocompany revenue and cash flow.
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- High visibility with leadership through forecasts and reviews.
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- Opportunity to build the collections function, including NBFC partnerships and payment-plan products, from the ground up.
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- Work alongside high-performing Sales, Data, and Program teams driving flagship programs like PACE and BIC.
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📌 Collections Manager (Bengaluru)
🏢 Quantum Leap Learning Solutions
📍 Bengaluru