Roles and Responsibilities :
- Lead the Incident Management team to ensure timely resolution of incidents, minimizing downtime and impact on business operations.
- Develop and implement effective incident management processes, procedures, and standards in accordance with ITIL best practices.
- Collaborate with cross-functional teams to identify root causes of recurring incidents and develop corrective actions to prevent future occurrences.
- Analyze incident data to identify trends, patterns, and areas for improvement in service delivery.
Job Requirements :
- 3-12 years of experience in IT services & consulting industry with expertise in cloud-based infrastructure (AWS/Azure).
- Solid understanding of ITIL framework, particularly incident management principles and practices.
- Proven track record of leading high-performing teams in a 24x7 environment.
📌 CloudOps-Monitoring Lead (Bengaluru)
🏢 EY
📍 Bengaluru