Client Servicing Executive (CSE)Job Purpose The Client Servicing Executive is responsible for managing client relationships, handling event inquiries, converting leads into confirmed projects, coordinating event planning, managing showflows, artist coordination, and ensuring successful event execution. This role serves as the primary point of contact for clients and works closely with internal teams to deliver exceptional event experiences while maintaining client satisfaction and achieving business objectives.

Roles & Responsibilities1. Lead Management & Client Acquisition

- Manage inquiries received through venues, referrals, social media, and other business channels.
- Conduct client discussions to understand event requirements, expectations, and budgets.
- Schedule and lead client meetings independently.
- Present company profile, portfolio, services, and event concepts.
- Follow up consistently with prospects to convert leads into confirmed projects.
- Maintain lead trackers and update the reporting manager on conversion status.

2. Client Relationship Management

- Act as the primary point of contact for assigned clients.
- Build and maintain strong client relationships throughout the project lifecycle.
- Understand client objectives and provide suitable event solutions.
- Ensure timely communication and updates to clients.
- Manage client expectations and ensure a high level of client satisfaction.
- Handle client concerns and coordinate resolutions with relevant teams.

3. Concept Development & Presentation

- Research event trends, themes, and creative concepts.
- Develop event ideas and recommendations based on client requirements.
- Coordinate with Design and Creative teams for presentation development.
- Create and present proposals, mood boards, and event concepts to clients.
- Assist clients in finalizing event themes, experiences, and engagement elements.

4. Costing, Quotation & Project Closure

- Coordinate with the quotation team to prepare budgets and proposals.
- Present quotations and explain deliverables to clients.
- Negotiate within approved company guidelines.
- Follow up regularly to achieve project closures.
- Ensure accurate documentation of approved budgets and project scope.

5. Event Planning & Project Coordination

- Manage assigned events from confirmation to completion.
- Coordinate with Project, Production, Design,



Operations, and Vendor teams.
- Conduct venue visits, recce meetings, and planning discussions.
- Ensure all client requirements are communicated clearly to execution teams.
- Track project timelines, deliverables, and approvals.
- Support smooth execution and timely completion of event milestones.

6. Showflow Planning & Management

- Create and manage event showflows, run sheets, and execution timelines.
- Coordinate with clients, production teams, artists, and project teams to finalize event schedules.
- Ensure all ceremonies, performances, stage activities, and guest experiences are planned effectively.
- Conduct showflow review discussions before event execution.
- Manage showflow updates and communicate changes to stakeholders.
- Monitor event flow during execution and ensure timelines are maintained.

7. Artist Management & Coordination

- Coordinate with artists, performers, emcees, influencers, and talent agencies.
- Source artist options based on client requirements and budgets.
- Share artist profiles, proposals, and costing with clients.
- Coordinate artist bookings and performance schedules.
- Manage artist requirements, technical riders, travel plans, accommodation, and hospitality arrangements.
- Ensure smooth artist communication and on-ground coordination during events.
- Resolve artist-related concerns and escalate major issues when required.

8. Vendor & Stakeholder Management

- Coordinate with vendors, venues, artists, and external partners.
- Ensure timely communication of project requirements.
- Follow up on deliverables and commitments.
- Support smooth collaboration among all event stakeholders.
- Address coordination challenges proactively.

9. Documentation & Reporting

- Maintain accurate records of client communications, approvals, and project updates.
- Prepare MOMs (Minutes of Meeting) and circulate them to stakeholders.
- Update CRM systems, project trackers, and event documentation regularly.




- Track project progress and provide updates to reporting managers.
- Maintain records of quotations, showflows, artist trackers, and client feedback.

10. Process Compliance & Quality Control

- Follow company SOPs and Client Servicing processes.
- Ensure all projects are executed according to approved plans and budgets.
- Maintain confidentiality of client and company information.
- Ensure quality standards are maintained throughout the event lifecycle.
- Perform additional responsibilities assigned by management.

Communication & RelationshipsInternal

- Client Servicing Team
- Project Team
- Production Team
- Design Team
- Operations Team
- Finance Team
- Head of Department

External

- Clients
- Vendors
- Venues
- Artists & Talent Managers
- Agencies
- Business Partners

Knowledge, Training & ExperienceEducation

- Graduate in Event Management, Business Administration, Marketing, Hospitality, or a related field.

Experience

- 2–4 years of experience in Client Servicing, Event Management, Hospitality, Marketing, or a service-based industry.
- Experience in managing client interactions and event coordination.
- Exposure to showflow planning and artist coordination preferred.
- Experience handling multiple projects simultaneously.

Skills & CompetenciesFunctional Skills

- Client Relationship Management
- Event Planning & Coordination
- Showflow Planning
- Artist Management
- Vendor Management
- Proposal & Presentation Development
- Budget Coordination
- Project Management

Business Skills

- Lead Conversion & Follow-up
- Negotiation Skills
- Stakeholder Management
- Problem Solving
- Decision Making

Behavioral Skills

- Excellent Communication Skills
- Strong Organizational Ability
- Time Management
- Attention to Detail
- Professionalism
- Team Collaboration
- Ability to Work Under Pressure

Reporting Structure Reports To: Senior Client Servicing Executive / Head of Client Servicing

Career Growth Path

Junior Client Servicing Executive → Client Servicing Executive → Senior Client Servicing Executive → Client Servicing Captain → Head of Client Servicing

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Versatile schedule

Education:
- Bachelor's (Preferred)

Language:
- Hindi (Preferred)
- English (Preferred)
- Gujarati (Preferred)

Work Location: In person

📌 client servicing executive - event (Surat)
🏢 Decor karkhana
📍 Surat