Position: Relationship Manager (CRM)

Industry: Real Estate

Experience: 2–6 Years ( BKC, Mumbai) |

Key Responsibilities

- Build and maintain strong relationships with customers throughout the post-sales journey.
- Handle customer queries, complaints, and escalations with timely resolution.
- Coordinate with internal departments such as Sales, Projects, Legal, Finance, and Accounts to ensure seamless customer service.
- Monitor payment collections and follow up on outstanding dues.
- Provide regular updates to customers regarding project progress, documentation, possession, and handover.
- Ensure high customer satisfaction and maintain service quality standards.
- Maintain accurate customer records and CRM data.
- Support registration and possession activities.

Requirements:
- 3–8 years of CRM/Post-Sales experience in the real estate industry.
- Robust communication and interpersonal skills.
- Experience in customer handling, collections, possession, and documentation.
- Proficiency in MS Office and CRM software.

📌 Client Relationship Manager (CRM) (Mumbai)
🏢 Devdort
📍 Mumbai