Role Purpose

Generate and nurture potential clients through the existing customer database, Instagram/social-media enquiries, and other lead sources; build a strong first impression through exceptional communication; and convert enquiries into qualified appointments and showroom visits.

Communication and telephone etiquette should be at a premium customer-service standard comparable to leading international financial/luxury service organisations.

Key Responsibilities

- Work systematically on the existing customer database to generate repeat business and referrals.
- Respond to and follow up with Instagram and social media leads promptly.
- Make professional outbound calls to prospective and existing customers.
- Understand the customer's requirements, occasion, preferences, budget and timeline.
- Build interest in Rupahali without being pushy or sounding like a telecaller.
- Qualify leads and identify high-potential/premium clients.
- Schedule and confirm showroom appointments.
- Follow up with customers before the appointment and ensure a smooth handover to the Sales Team.
- Maintain accurate records of all leads, conversations, follow-ups, appointments and outcomes.
- Follow up systematically with customers who have enquired but not yet purchased.
- Re-engage dormant/old customers at appropriate occasions, festivals and new collection launches.
- Maintain relationships with prospective customers through personalised communication.
- Share customer feedback, objections and lead-quality insights with Management/Sales.
- Ensure no lead is lost because of delayed or missed follow-up.

Core Accountability:



Every lead must be contacted, understood, followed up and either converted into a showroom appointment/purchase or have a clearly recorded next action.The person we are looking for

Essential

- Exceptional spoken English, Hindi and Bengali
- Polished, warm and professional telephone manner
- Excellent listening skills
- Ability to speak confidently with premium/HNI customers
- Strong follow-up discipline
- Naturally persuasive without being aggressive
- Patient with customers
- Comfortable making outbound calls
- Valuable conversational ability rather than a scripted "sales voice"
- Good computer/Excel/Google Sheets skills
- Ability to maintain detailed lead records

Pay: ₹9,693.80 - ₹20,000.00 per month

Application Question(s)

- Tell me exactly how you generated leads in your last job. Where did the leads come from, and what did YOU personally do with them?
- I give you a database of 5,000 old Rupahali customers. You cannot simply send everyone a WhatsApp message. How would you decide whom to call first?
- An old customer hasn't purchased from us for 18 months. You have never personally spoken to her. What exactly would you say in your first 30 seconds?
- Imagine I am an HNI customer. I don't like being "sold to". How would you make me interested in visiting the store?
- You have 100 leads. 30 haven't responded, 20 are interested, 10 have appointments, 15 visited but didn't buy and 25 are old customers. How would you prioritise your day?
- A customer sends us an Instagram DM saying: "Price?" Nothing else. What do you reply?

Work Location: In person

📌 Client Relationship Executive (Taltala)
🏢 Rupahali Sarees
📍 Taltala