POSITION: CLIENT RELATIONS ASSOCIATE

LOCATION: AREEKODE, MALAPPURAM (Free Accommodation)

JOB ROLE

As a Client Relations Associate at Team INTERVAL, you will be a vital link between our OperationsDepartment and our valued clients. Your primary responsibility will be to address client concernspromptly and provide valuable feedback to ensure their satisfaction. You will play a crucial role in maintaining the high-quality services offered by INTERVAL.

SKILLS AND RESPONSIBILITIES

- Review and assess assessment reports to understand client needs accurately.
- Communicate effectively with parents to confirm admissions and address any inquiries theymay have.
- Facilitate the search for suitable trainers and allocate them to clients based on theirrequirements.
- Collaborate closely with Area Sales Officers and Operations Growth Associates to optimiseclient satisfaction.
- Calculate and collect admission fees and tuition fees accurately and on time.
- Address concerns raised by trainers and parents, resolving them promptly and efficiently.
- Ensure accurate calculation and timely payment of trainer fees to maintain trainersatisfaction.
- Report day-to-day activities to the Customer Relationship Manager (CRM) for performanceevaluation.
- Track and update attendance records to monitor client engagement effectively.
- Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintainservice quality.




- Evaluate trainers and analyse their training needs to enhance service delivery.
- Manage student and trainer data efficiently and confidentially.
- Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports.

QUALIFICATIONS

- Bachelor’s degree from a recognized university.
- Relevant work experience: 0-2 years as a Customer Relationship Executive.
- Proficient in computer spreadsheets and Microsoft Office products for data management.
- Ability to remain calm and composed in challenging situations.
- Solid customer service skills to address client concerns effectively.
- Excellent problem-solving abilities to resolve issues related to business and everydaysituations.
- Desire to enhance the customer experience through proactive engagement.
- Excellent communication skills, both verbal and written, to facilitate effective interaction withclients and internal teams.

Attractive salary and Free accommodation. Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Paid sick time
- Provident Fund

Ability to commute/relocate:
- Malappuram, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Work Location: In person

📌 Client Relations Associate (Malappuram)
🏢 INTERVAL
📍 Malappuram