Designation: Client Order Coordinator

Location - Thousand Lights, Chennai

Timings - Mon - Sat, 9Hrs Shift

1. Client Order Management

- Record and process all client orders (ready-to-wear, made-to-order, couture) accurately with style codes, fabric details, measurements, and delivery dates.
- Ensure every order is entered in the tracking system (daily).

KPI: 100% order accuracy; zero missing details; same-day system entry. 2. Production & Backend Coordination

- Coordinate daily with production, alteration, and logistics teams to ensure progress against timelines.
- Follow up on work-in-progress and communicate any potential delays immediately.

KPI: 95% of orders delivered within committed timelines; zero unreported delays. 3. Client Communication

- Maintain ongoing communication with clients — acknowledgment on order placement, regular progress updates, and reminders for fittings or dispatch.
- Respond to client messages and calls within 24 hours.

KPI: 100% client response within 24 hours; 90% client satisfaction on feedback. 4. Documentation & Order Tracking

- Maintain detailed records of all orders, advance payments, and delivery receipts.
- Update the tracker and physical files daily; ensure consistency between billing, accounts, and production data.

KPI: Zero data mismatch between systems; tracker updated daily. 5. Quality & Presentation

- Check each piece before handover for finishing, size accuracy, and packaging aesthetics.




- Coordinate with in-store visual and packaging team to ensure brand standards are met.

KPI: 100% QC before delivery; zero returns due to defects or wrong size. 6. Client Experience & Relationship Management

- Greet and assist clients with warmth, discretion, and confidence in brand knowledge.
- Maintain records of repeat clients, preferences, and feedback for personalised service.

KPI: Minimum 20% repeat orders from existing clients; positive client testimonials tracked quarterly. 7. Coordination with Store & Accounts

- Ensure billing accuracy and payment completion before order dispatch.
- Liaise with the store manager and accounts team for reconciliations and reports.

KPI: Zero billing discrepancies; weekly report submission on time. 8. Reporting & Accountability

- Share weekly reports with Store Manager and Head Office (summary of current orders, deliveries, pending items).
- Highlight operational challenges or client issues with suggested solutions.

KPI: Weekly reports submitted on time; issues resolved within 48 hours. Interested candidates please share your updated resumes to [email protected]

Pay: ₹60,000.00 - ₹70,000.00 per month

Application Question(s)

- How many years of experience do you have as a client order coordinator ?
- What is your notice period
- What is your current CTC

Work Location: In person

📌 Client Order Co-ordinator (Thousand Lights)
🏢 VSR Hospital
📍 Thousand Lights