Role & responsibilities:

- Administer and support Citrix Virtual Apps and Desktops (CVAD) environments.

- Manage Citrix Delivery Controllers, StoreFront, Citrix Studio, Director, and related components.

- Configure and manage Citrix Machine Catalogs, Delivery Groups, Applications, and Policies.

- Perform day-to-day monitoring, troubleshooting, and performance optimization of Citrix environments.

- Manage Citrix Gateway/ADC (NetScaler), including authentication, load balancing, SSL certificates, and access policies.

- Troubleshoot application launches, user sessions, profile issues, printing, connectivity, and performance-related problems.

- Work with Active Directory, Group Policy, DNS, DHCP, and Windows Server environments.

- Manage and troubleshoot user profiles using technologies such as Citrix Profile Management and/or FSLogix.

- Perform patching, upgrades, migrations, and configuration changes across Citrix infrastructure.

- Monitor system capacity, availability, and performance and proactively address potential issues.

- Handle incidents, service requests, and change requests in accordance with defined SLAs.

- Participate in major incident resolution and provide root-cause analysis for recurring issues.

- Maintain technical documentation, operational procedures, and environment diagrams.

- Coordinate with other infrastructure teams, vendors, and application teams for issue resolution.

- Follow ITIL processes and organizational security and compliance standards.

Preferred candidate profile:





- 8.5 to 12 years of experience in Citrix Administration.

- Robust hands-on experience with Citrix Virtual Apps and Desktops / XenApp / XenDesktop.

- Experience with Citrix Studio and Director.

- Good knowledge of Citrix Delivery Controllers and StoreFront.

- Hands-on experience with Citrix ADC / NetScaler / Citrix Gateway.

- Strong knowledge of Windows Server and Active Directory.

- Experience with Group Policy, DNS, DHCP, and networking fundamentals.

- Knowledge of Citrix policies, application publishing, session management, and troubleshooting.

- Experience with Citrix Profile Management and/or FSLogix.

- Good understanding of virtualization technologies such as VMware.

- Experience with Citrix upgrades, migrations, patching, and environment maintenance.

- Strong troubleshooting and problem-solving skills.

Good to Have:

- Citrix certifications such as CCA-V, CCP-V, or CCE-V.

- Experience with cloud-based Citrix environments, particularly Citrix DaaS/Azure.

- PowerShell scripting and automation experience.

- Knowledge of monitoring tools and ITSM platforms.

- Experience working in enterprise-scale Citrix environments.

- ITIL certification or knowledge of ITIL processes.

Key Competencies:

- Strong analytical and troubleshooting skills.

- Excellent communication and stakeholder-management abilities.

- Ability to work independently as well as part of a distributed infrastructure team.

- Ability to handle critical production issues and work under pressure.

- Strong documentation and incident-management skills.

📌 Citrix Administrator (Bengaluru)
🏢 Intellics Global Services
📍 Bengaluru