- Key Skills:

Technical Skills

- ServiceNow Change Management configuration

- ITIL Change Management processes (Standard/Normal/Emergency changes)

- Banking application lifecycle (deployment, release management)

- Change metrics dashboards and reporting

- Risk assessment for critical banking systems

- CAB meeting facilitation and stakeholder management

- Change documentation and audit trail maintenance

- Cross-functional collaboration (Dev, Test, Ops, Business)

- Incident/Problem management linkage with Change

Key Responsibilities:

Change Process Management-

- Manage end-to-end IT change lifecycle (planning, approval, implementation, review) for banking applications

- Chair Change Advisory Board (CAB) meetings and prepare agendas, minutes, and action items

- Classify changes as Standard, Normal, or Emergency per ITIL banking standards

- Ensure all changes comply with banking regulatory requirements (RBI, PCI-DSS, SOX)

Risk & Compliance-

- Assess change risks for critical banking systems (payment gateways, core banking, trading platforms)





- Conduct pre-implementation and post-implementation reviews to minimize production issues

- Support internal/external audits and demonstrate change control effectiveness

- Maintain change documentation for audit trails and regulatory compliance

ServiceNow Platform-

- Configure and manage ServiceNow Change Management module for banking workflows

- Create change templates, approval workflows, and automation rules

- Generate change metrics reports (success rate, rollback rate, CAB attendance)

- Integrate ServiceNow Change with Incident, Problem, and Release modules

Stakeholder Collaboration-

- Work with banking teams (payments, loans, treasury, rites) to understand change requirements

- Coordinate with development, testing, and operations teams for change implementation

- Provide change management training to banking users and IT teams

- Handle change escalations during critical banking periods (month-end, quarter-end)

📌 Change Manager (Mumbai)
🏢 Parseq Asia
📍 Mumbai