About The Role

Job Role:- Team Leader

"¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.

"¢ Collaborating with fulfilment teams to ensure best in class conversion ratios.

"¢ Ensure availability of trained manpower to maintain production at 100% capacity.

"¢ Meet cost to income ratios as determined by Score card.

"¢ Adherence to Standards of Performance.

"¢ Meeting Customer Satisfaction index as measured through NPS surveys.

Job Requirements

"¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.

"¢ People management skill essential.

"¢ Experience in working in a tele-sales or relationship management in BFSI preferred.

"¢ Certified in AMFI/IRDA.

"¢ Good listening skills and strong communication abilities.

"¢ Team Player.

Job Role:

- VRM Officer "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.





"¢ This skill will also do sales with assigned customer based mapped to them.

"¢ Measure of outcomes NPS, Service Level, Service Quality and Sales.

"¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

"¢ Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.

"¢ Complete the logs specified by the process (End-of-day target).

"¢ Adherence to Information Security norms & quality process norms.

"¢ To be aware of and comply with any updates about the process.

"¢ Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements

"¢ Should be a least graduate.

"¢ No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.

"¢ Should not have employment gap for more than a month.

"¢ Should have at least completed a year in current org.

"¢ Better soft skills conversational skills and English versant scores 7+.

"¢ Versatile to work on rotational week offs.

📌 CEC-Relationship Manager-NRC-Branch Banking-VRM (Thane)
🏢 Kotak Life Insurance
📍 Thane