About The Role

Posting Description for Internal Candidates CEC-Relationship Manager-VRM Enter Custom Internal Posting Description

Short Description for Internal Candidates

Job Role:- "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This ski

Description for Internal Candidates

Job Role

"¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.

"¢ This skill will also do sales with assigned customer based mapped to them.

"¢ Measure of outcomes NPS, Service Level, Service Quality and Sales.

"¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

"¢ Ensure customer "delight" and consistent service experience,



including timely resolution of customer queries/issues.

"¢ Complete the logs specified by the process (End-of-day target).

"¢ Adherence to Information Security norms & quality process norms.

"¢ To be aware of and comply with any updates about the process.

"¢ Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements

"¢ Should be a least graduate.

"¢ No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.

"¢ Should not have employment gap for more than a month.

"¢ Should have at least completed a year in current org.

"¢ Better soft skills conversational skills and English versant scores 7+.

"¢ Adaptable to work on rotational week offs.

Same Posting Description for Internal and External Candidates

📌 CEC-Relationship Manager-VRM-Branch Banking-VRM (Thane)
🏢 Kotak Life Insurance
📍 Thane