Key Responsibilities

Cash Application Operations

- Lead end-to-end Cash Application activities across multiple geographies and business units.
- Ensure accurate and timely application of customer payments against open invoices.
- Manage processing of customer payments received through ACH, Wire, Lockbox, Direct Debit, Credit Card, and Electronic Remittances.
- Monitor and resolve unapplied cash, unidentified receipts, payment discrepancies, and allocation issues.
- Ensure compliance with defined SLA, KPI, and quality standards.

Accounts Receivable & Reconciliation
- Oversee daily cash and bank reconciliations.
- Review and resolve payment mismatches, short payments, overpayments, duplicate payments, and deductions.
- Partner with Collections, Billing, Credit, and Treasury teams to resolve customer account issues.
- Ensure accurate account reconciliation and ageing management.

Team Management & Leadership
- Lead, mentor, and develop a team of Cash Application Analysts and Team Leads.
- Conduct performance reviews, coaching sessions, and succession planning.
- Support workforce planning, resource allocation, and productivity management.
- Foster a culture of continuous improvement and operational excellence.

Stakeholder Management
- Act as the primary escalation point for complex cash application issues.
- Collaborate with business stakeholders, customers, banks, Treasury, Billing, Collections, and Finance teams.
- Provide regular operational updates and performance reporting to senior leadership.
- Manage customer escalations related to payment allocation and reconciliation issues.





Process Improvement & Automation
- Drive process standardization and operational improvements across the Cash Application function.
- Identify automation opportunities to improve straight-through processing (STP) rates.
- Lead digital transformation initiatives involving Cash Application tools and platforms.
- Drive root-cause analysis and implement corrective actions for recurring issues.

Reporting & Analytics
- Develop and monitor KPIs related to:

- Cash Application Accuracy
- Auto-Cash Match Rate

- Unapplied Cash

- Open Cash Exceptions
- Productivity & SLA Adherence

- Customer Payment Resolution Timelines
- Prepare management dashboards and business performance reports.
- Present operational insights and recommendations to leadership teams.

Governance & Compliance
- Ensure compliance with internal controls, audit requirements, and company policies.
- Maintain process documentation and standard operating procedures.
- Support internal and external audits related to OTC and AR processes.
- Ensure adherence to data privacy and financial governance standards.

Required Skills & Experience

Must Have

- 15+ years of experience in Order-to-Cash (OTC/O2C), Accounts Receivable, or Finance Operations.

- Strong expertise in

- Cash Application

- Accounts Receivable

- Bank Reconciliation

- Payment Allocation

- Unapplied Cash Management
- Order-to-Cash Processes
- Credit & Collections
- Proven experience managing global stakeholders and teams.
- Robust analytical, problem-solving, and decision-making abilities

📌 Cash Application Manager (Bengaluru)
🏢 EY
📍 Bengaluru