Job Purpose: The role will be responsible for handling incoming travel-related enquiries and connecting with customers to understand their specific requirements. The individual will act as the initial point of contact, gather relevant information about the customer’s needs, and ensure that the enquiry is appropriately directed to the concerned team for further assistance and follow-up.

Key Tasks:

- Connect with customers who submit enquiries for various travel-related requirements.
- Understand the customer’s travel needs, preferences, and requirements.
- Gather relevant information such as destination, travel dates, number of travellers, and type of service required.
- Route enquiries to relevant teams handling Holidays, Visa Services, Travel Insurance, Air Ticketing/Reservations, Corporate Travel, MICE, and other travel-related services.
- Ensure accurate and complete information is captured before handing over the enquiry.
- Coordinate with the concerned teams to ensure a smooth and timely handover.




- Handle basic customer queries and escalate complex queries to the appropriate team.
- Maintain accurate records and provide regular updates on enquiries handled and routed.

Personal Qualities / Behavioral Competencies:

- Solid Communication Skills
- Customer Service & Relationship Management
- Enquiry Handling & Requirement Understanding
- Coordination & Follow-up
- Problem Solving & Attention to Detail
- CRM & MS Office Proficiency

Education:

- Graduate in any discipline.
- Candidates with a background in Travel & Tourism, Hospitality, Customer Service, or Sales Support will be preferred.

Experience: 2–5 years of experience in customer service, travel, hospitality, tele-calling, lead management, or a similar customer-facing role.

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Call Center Executive (Mumbai)
🏢 Cozmo Travel World
📍 Mumbai