12 Sep
|
Vastu Housing Finance
|
Mumbai
12 Sep
Vastu Housing Finance
Mumbai
Role Overview
We are looking for a Call Center Supervisor Collections to manage call-center collections performance and drive improvement in bounce, pre-delinquency, and overdue account resolution.
Key Responsibilities
- Monitor and reduce bounce rates at both national and call-center levels.
- Track key performance metrics/KPIs and drive achievement of targets.
- Manage pre-delinquent accounts through call-center and digital channels.
- Drive PTP (Promise to Pay) generation and ensure timely follow-up for overdue accounts.
- Supervise collection tele-calling teams and monitor calling productivity and effectiveness.
- Manage and optimize dialer and digital collection channels to improve contractibility and collection outcomes.
- Drive Risk-X collections performance with a focus on early-bucket and pre-delinquency management.
- Monitor early-bucket accounts and implement strategies for
📌 Call Center Supervisor (Mumbai)
🏢 Vastu Housing Finance
📍 Mumbai