About Amazon As one of the largest e-commerce companies in the world, Amazon Payments processes billions of secure online transactions via a number of payment mechanisms, including credit cards, convenience store payment, net banking, digital cash, cash on delivery, and electronic gift certificates. Transactions are processed on behalf of thousands of merchants, including Amazon.in. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience. Payments owns and maintains the software platform which processes 20+ payment methods worldwide.

The Business

Operations team owns the Process and Policy definition, policy implementation and roll out as well as process monitoring and automation. This team defines policies which are adhered to by internal clients such as Product/Business, Customer Service, Finance, Accounting, Compliance, and Fraud, as well as third-party partners and banks relied upon to process payments.

About the Role Working in a dynamic environment, you will be responsible for automating dashboards, monitoring key success metrics, managing WBR reports, identifying problem areas and business challenges, and collaboratively shaping solutions with Amazon Pay teams to help optimize the platform. The successful candidate has a passion for extracting actionable insights from data. The candidate needs to innovate and quickly become a subject matter expert to assess business performance across different Amazon Pay areas.

The candidate should have significant experience working with automation, analyzing data, identifying trends,



extracting conclusions, and presenting findings in a simple and clear manner using data across various data marts, aligning focus on Amazon's strategic needs. The candidate should enjoy problem solving and be proficient in VBA and other automation tools.

Key Job ResponsibilitiesKey Responsibilities:

- Understanding drivers, impacts, and key influences in the BizOps Domain.
- Partnering with the business team to create key performance indicators and current methodologies for measurement.
- Translating data into actionable insights for the stakeholders.
- Automate reporting for weekly business metrics, identify areas of opportunity to automate and scale ad-hoc analyses.
- Perform complex data analysis (root cause deep dives, correlations, regressions, simulations, and optimization) to identify different opportunities to reduce process gaps.
- Build infrastructure and implement maintenance strategy for internal datasets to support swift analysis to answer critical business questions.

Basic Qualifications

- Bachelor's degree.

Preferred Qualifications

- Experience in capacity planning, operations planning, business analysis, or similar.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations

- IND, KA, Bengaluru

📌 Business Analyst, Amazon Pay (India)
🏢 Amazon
📍 India